RETURNS & EXCHANGES

When can I exchange/return an item for Free?

Because you are an awesome IG Studio customer, You have a full 30 days to submit a return/exchange for Eligible* Items for FREE. 

When you return an order, you have a few compensation options to choose from:

  • Exchange* - We replace your original order and send you new confirmation and shipping information.
  • Voucher - We email you a credit code with the same value as your original order, which you can put to a new IG Studio purchase.
  • Full Refund - We return the amount to your original payment method (Paypal, Amazon, Credit Card, Bitcoin, etc.). 

*Free Returns/Exchanges Conditions Eligibility:

  • Unworn
  • Unwashed
  • Free from marks
  • Retains all original packaging & labeling

 

What Items can I exchange/return for Free?

FREE Exchanges and Returns are currently only available for these items:

  • A-Line Dress
  • T-Shirt Dress
  • Skirts
  • Men's Graphic Tees
  • Studio Pouches
  • Tote Bags
  • Wall Clocks
  • Art Prints

Free Exchanges/Returns Conditions Eligibility:

  • Unworn
  • Unwashed
  • Free from marks
  • Retains all original packaging & labeling

All costs for Non-Eligible Exchanges & Returns are to be paid by the customer. Exemptions may apply to Faulty Manufactured or Manufacturer Damaged Items.

Non-Returnable Items:

  • Leggings and other forms of underwear for hygienic reasons.
  • Gift cards
  • All Activ+Dry Fashion

*Exemptions may apply to Faulty Manufactured or Manufacturer Damaged Items.

 

How can I return/exchange an item?

If you have your email address and order number ready, you can submit your return by clicking HERE and filling out the form.

(Remember, once you receive your item, you have 30 days to submit a return.)

 

Who covers the cost of exchanging/returning an eligible* item?

All costs of eligible Exchanges and Returns are on us! Submit a form and we will email you instructions for the next steps.

 

How long does a refund/exchange take?

From being received at our warehouse it usually takes no more than 72 hours* for us to process. Refunds should show in your account 3-4 working days & exchanges 3-5 working days later.

*Please note this will change around our busy periods, eg Christmas 

 

SUBMIT A FORM

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